Dashboards & Feeds

Zendesk Support Dashboard

Track support ticket activity - recently solved tickets and open tickets needing attention

Guide

Zendesk Support Dashboard

Create a real-time dashboard showing your support team's ticket activity - recently solved tickets and open tickets that need attention.

Zendesk API Reference

EndpointMethodPurpose

/api/v2/ticketsGETList all tickets
/api/v2/searchGETSearch tickets by status, date, assignee
/api/v2/ticket_metricsGETTicket metrics (reply/resolution times)
/api/v2/users/{id}GETGet user/agent details

API Docs: developer.zendesk.com/api-reference/ticketing/tickets/tickets

Prerequisites

Activate OptiDev Cloud - Click the "OptiDev Cloud" button in your project

Get your Zendesk API token:

- Go to Zendesk Admin > Apps and Integrations > APIs > Zendesk API
- Enable Token Access and create a new token

Add your Zendesk credentials - Go to OptiDev Cloud > Secrets and add:

- ZENDESK_SUBDOMAIN - Your subdomain (e.g., "mycompany" from mycompany.zendesk.com)
- ZENDESK_EMAIL - Your Zendesk admin email
- ZENDESK_API_TOKEN - Your API token

Final Prompt

### Purpose
I'm a support team lead and need a dashboard to display on our office TV showing ticket activity from Zendesk.

### Requirements
Build a dashboard with two main feeds from Zendesk.

**API Documentation**
Use the Zendesk Support API:
- Search Tickets: `GET https://{subdomain}.zendesk.com/api/v2/search?query={query}`
- List Tickets: `GET https://{subdomain}.zendesk.com/api/v2/tickets`
- Docs: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

**Authentication**
Use Basic Auth with email/token: `{email}/token:{api_token}`

**Recently Solved Tickets Feed**
- Search query: `type:ticket status:solved solved>={7_days_ago}`
- Display: ticket subject, requester name, assignee, solved date
- Sort by most recently solved
- Show satisfaction rating if available

**Open Tickets Needing Attention Feed**
- Search query: `type:ticket status:open status:pending`
- Highlight tickets older than 24 hours (urgent)
- Display: ticket subject, requester, priority, created date, waiting time
- Sort by oldest first (longest waiting)

**Dashboard Layout**
- Dark theme for TV display
- Two-column layout: Solved Tickets on left, Open Tickets on right
- Show counts at top: Total Open, Solved Today, Avg Response Time
- Auto-refresh every 2 minutes
- Date/time display in header

**Backend Setup**
I've activated OptiDev Cloud and added `ZENDESK_SUBDOMAIN`, `ZENDESK_EMAIL`, and `ZENDESK_API_TOKEN` in the project secrets. Use them to call the Zendesk API.

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